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Frequently Asked Questions

A subscription makes the perfect gift that keeps on giving. Each month your chosen recipient will receive a beautiful present in the post that is tailored to their profile. There are a few options on how to buy one.

 

1. SUBSCRIBE THEM ONLINE

 

For this you’ll need to know their delivery address as well as what type of presents they’d like to receive. You build their gift profile and choose when the subscription will start as well as the duration and delivery address.

 

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2. BUY A SUBSCRIPTION GIFT-VOUCHER

 

Simply choose the subscription duration and location, we will then email you the gift voucher. The lucky recipient simply activates their unique code online and builds their subscription profile. Choosing when, where and what type of presents they’d like to receive.

 

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3. BUY THEM A GIFT BOX

 

This is perfect for those who want to give a physical gift before the monthly presents start. The luxe Gift Box contains a brass gift token, welcome pack and gift code. The lucky recipient simply activates their code online and selects when, where and what type of presents they’d like to receive.

 

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Our subscription mail outs take place on a monthly basis. We aim to dispatch our gifts around the 6/7th of each month, however we will always email you the exact dispatch date.

Delivery times on average are:

UK 1-3 days
European 3-6 days
International 5-16 days

Not all parcels will fit through your letterbox, so we’d recommend using a work address.

Shop orders placed before 1.00pm will aim to be dispatched same day.

 

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We work incredibly hard to source unique gifts and tailor them to your profile, but understand on the rare occasion we may miss the mark. If you are genuinely not happy with your surprise, please let us know within 14 days via

Exchange & Returns Form

It will be a case of sending it back (at your cost) and we will then send you something that you do like. Our return address can be found here

 

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It will be sad to see you go, there are a couple of options to stop a subscription.

For further information please read point 5 of our terms and conditions.

These can be found here.

 

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We are very proud to ship our surprises to far corners of the globe. As you’d expect it costs a little more shipping and takes a little longer for your present to arrive.

These prices include all taxes, handling and shipping.

(The Republic of Ireland counts as Europe)

 

 

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We understand there is a demand for interesting client gifts – something that will be remembered long after the wine has been drunk, the chocolate eaten and the flowers wilted.

Click here to learn more about our client and corporate gifting.

 

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As a company whose sole aim is to showcase great design and interesting products we are always on the lookout to work with like minded people.

If you think your work or brand would be suitable please do get in touch.

 

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